SHIPPING AND RETURNS
POSSIBILITY IN EVERY DIRECTION
We try our level best to deliver the product as early as possible. Once the order is placed on our website or through sms, you will receive order confirmation call from our sales representative. Order is only confirmed once your details are confirmed by our sales representative. Once the order is confirmed it is dispatched from our warehouse. Processing time for orders vary from product to product.
We have 10 day exchange policy meaning if you do not like the product or it does not fit, you can exchange it with the same product or any other product. Courier charges for exchange will be borne by the customer. This policy does not apply on beauty products and sale items. Exchange will only be accepted if the product is unused and returned in its original packing.
Cities and Cash Back
Major cities in Pakistan
Delivery is free on all orders worth Rs.1500 or more. It usually takes 72 hours to deliver in major cities after the order is dispatched from our warehouse.
Other locations is Pakistan
Delivery cost varies from city to city. Our representative will update you on shipping cost of the product. It will take 4 to 5 working days to deliver the product after it has been dispatched from our warehouse.
Returns, Exchange & Cash Back Policy
We have simple polices regarding returns, exchange and cash back. Please read them carefully.
We have 10 day return policy meaning if you do not like the product or it does not fit, you can exchange it with the same product or any other product. In case you do not want to exchange the product you will be issued a voucher number of the same price as the items bought which you can use for future purchasing. Return will only be accepted if the product is unused and returned in its original packing. Courier charges for return will be borne by the customer.
If you do not like the product and want your money back then return the product unused in its original packing to the company within 3 days of you receiving it. You will receive 70% of your invoice amount back. Your payment will only be processed if the product is not damaged or used. It may take 7-10 days to process your refund. Courier charges for refund/cashback will be borne by the customer.
Deals & Promotions
In case of products bought from deals and other promotions, there is on exchange policy. Products are only exchanged for the same product if the product is damaged. In case of cash refund, 40% of the invoice amount will be deducted and 60% amount will be refunded in the account number provided by the customer. It will take 7-10 days to process your refund. Courier charges for refund/cashback will be borne by the customer.